Upstream processing errors

Incident Report for Pin Payments

Resolved

The upstream supplier has resolved the issue and all Charges are now being processed successfully.
Posted Aug 30, 2019 - 08:23 AEST

Monitoring

We've rerouted our transactions to a backup link and the majority of Charges are now being processed successfully.
Posted Aug 30, 2019 - 07:21 AEST

Investigating

An upstream supplier is returning an unusually high number of charge failures. We are investigating the issue. If you receive a charge failure please try again.
Posted Aug 30, 2019 - 07:03 AEST
This incident affected: API.