Pin Payments Status

All Systems Operational

API Operational

Test API Operational

Dashboard Operational

Website Operational

Subscriptions Operational

Webhooks Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 3, 2020

No incidents reported today.

Jun 2, 2020

No incidents reported.

Jun 1, 2020

No incidents reported.

May 31, 2020

No incidents reported.

May 30, 2020

Upstream processing error

Resolved - This incident has been resolved.
May 30, 22:56 AEST

Monitoring - We have deployed a fix and the majority of charges are now succeeding.
May 30, 22:35 AEST

Identified - We have identified the cause of the issue and are implementing a solution.
May 30, 21:57 AEST

Investigating - We've detected a large number of charge failures occurring upstream. We are investigating the issue.
May 30, 21:15 AEST

May 29, 2020

No incidents reported.

May 28, 2020

No incidents reported.

May 27, 2020

No incidents reported.

May 26, 2020

Upstream processing errors

Resolved - The issue has been resolved. Our upstream acquirer has acknowledged and addressed the issues. We have noted no related problems since 2:40 AM AEST.
May 26, 11:20 AEST

Monitoring - We have switched to a backup link and charges are being processed correctly. We will continue to monitor the situation.
May 26, 03:14 AEST

Investigating - There are a large number of errors being returned by one of our upstream financial providers. This is causing most charges to fail. We are actively investigating the issue.
May 26, 01:15 AEST

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020

No incidents reported.

May 20, 2020

No incidents reported.