All upstream issues have now been resolved. If you have any further problems please contact support.
Posted Feb 01, 2019 - 13:31 AEDT
Monitoring
Our upstream provider has restored connectivity. We will continuing to monitor the situation.
Posted Feb 01, 2019 - 01:58 AEDT
Update
We have finished moving the majority of our merchants to a backup provider. However, there are a small number of merchants that we are unable to move and are unable to process charges. We are working with our upstream provider to fix the issue urgently.
Posted Feb 01, 2019 - 01:15 AEDT
Identified
One of our upstream providers is unable to process charges. We are in the process of moving the majority of our merchants to a backup provider.