Upstream processing error

Incident Report for Pin Payments

Resolved

This incident has been resolved.

Posted May 30, 2020 - 22:56 AEST

Monitoring

We have deployed a fix and the majority of charges are now succeeding.

Posted May 30, 2020 - 22:35 AEST

Identified

We have identified the cause of the issue and are implementing a solution.

Posted May 30, 2020 - 21:57 AEST

Investigating

We've detected a large number of charge failures occurring upstream. We are investigating the issue.

Posted May 30, 2020 - 21:15 AEST

This incident affected: API and Dashboard.