High rate of charge failures

Incident Report for Pin Payments

Resolved

There have been no further charge failures. This incident has been resolved.

Posted May 26, 2018 - 13:45 AEST

Monitoring

Charges are being processed successfully once again. We will continue to monitor the situation.

Posted May 26, 2018 - 12:13 AEST

Identified

Our upstream card processing partner (NAB) are still working on a resolution to the issue that's causing failures on all of their card services.

Posted May 26, 2018 - 11:16 AEST

Investigating

It appears there's an issue with an upstream financial provider we use for processing card transactions. This is causing all charges to fail.

We are investigating what's caused the problem and will keep you updated.

Posted May 26, 2018 - 08:29 AEST

This incident affected: API.